If any of the products you purchase have a quality issue, we are here to help! We offer an exchange within 30 days of receiving your order. You can return the product in exchange for a shopping voucher, a different product, or a direct refund using the original payment method.
To initiate a product exchange, complete the following steps:
- Access our online support form by indicating the email address you would like to receive communications with and enter the order ID in the message
- Add a description of the problem with the products you wish to exchange
- One of our staff will contact you in 24/48h for resolution (NB: in the period of health emergency times may be longer)
We can also be reached at the following addresses:
T. +39 0471 501 138
at the following times
MON - THU : 8:00 - 13:00 | 14:00 - 18:00
FRI : 8:00 - 13:00
According to the art. 14 of EU Regulation No. 524/2013, consumers resident in States belonging to the European Union are hereby informed that for the resolution of disputes relating to this contract and the online services offered by this site there is the possibility of submitting a complaint through of the ODR (Online Dispute Resolution) platform accessible at the following link: https://ec.europa.eu/consumers/odr/
In compliance with the provisions of the aforementioned legislation, it is also communicated that the email address of Almacabio Srl is firstname.lastname@example.org.